Yoyoplay.com Shipping and Return PolicyYoyoplay.com Office 2701 Fondren Dr. E-3 Dallas, TX 75206 (214) 363-5170 Email Us Shipping Schedule Yoyoplay.com makes every effort to have your order shipped out within 3 business days of receiving your order. Our standard shipping method for orders to the United States, the U.S. Virgin Islands, and Puerto Rico is US Priority Mail or first class mail, so your order should arrive in 6 to 9 business days and sometimes a lot sooner. Your order could be delayed by out of stock items, but you will be notified immediately if this is ever the case. We update our site daily to make sure items listed on the site are in stock, and you can also email to check for availability. Please allow an extra 2-3 days for orders to Alaska, Hawaii, Puerto Rico, and the Virgin Islands. We ship most orders through the US Postal Service, and rarely by using UPS, at our discretion. If an order shipping within the United States remains undelivered for 10 days after shipping date, according to the status on the US Post Office's Delivery Confirmation form, we will reship the order. Please report any shipping damages within 24 hours of your receipt of the order, or we will be unable to exchange the item. You must obtain an approval code to return an item that is damaged. Shipping Rates United States, U.S. Virgin Islands and Puerto Rico Orders up to $50 = $6.95 shipping and handling Order over $50 = free US mail shipping Return Policy All sales from yoyoplay.com are intended to be final. It is one way we can keep our prices as low as we do. However, customer satisfaction is our ultimate goal. Within 30 days after purchase, yoyoplay.com will happily issue a refund for the purchase price or exchange an item provided the following conditions are met. 1. Customer has emailed for a return approval code. 2. The item and all parts are in mint, unused condition. 3. The item is returned with the original customer receipt. 4. The item is returned in all factory packaging, intact, with all paperwork (manuals, inserts, etc.) and all parts (if any). Please make sure each of the conditions are met, as we can not guarantee a refund if they are not, or if an item is returned without an approval code. After 30 days, all factory defects should be handled directly with the manufacturer. If the manufacturer finds the item to be defective - within its warranty period - they will replace the item for the cost of shipping. Yoyoplay.com does not handle warranty claims or represent the purchaser or manufacturer in said claims. Please understand, yo-yos that are broken through rough play or abuse can not be replaced at any time. This includes stripped axles, housings (yo halves), or nuts. These are ONLY a result of user error, and are NOT a manufacturing (warranty) issue. We have replacement parts available for a charge -- see our parts and accessories page, or email us. Please take care when (and accept the responsibility for) taking apart, and reassembling your yoyo! International Orders International orders are shipped in as timely a manner as domestic orders, but can take up to 30 days to arrive. This is rare, and most orders are received in 10-14 days from the time they are placed. Delays are most often caused by your countries import/ customs/ duty/ post office(s), and are out of our control. We will investigate missing international orders after 30 calendar days of the ship date. You should contact your countries appropriate office regarding policies on the import of toys into your country. Below are the starting shipping fees for international orders. These fees DO NOT include any import fees, taxes, duties, VAT taxes, tips, or any other fees required by your country Please do not ask us to declare any lower amounts on the customs form, or to mark the item as a gift. It is illegal for us to do so. Mexico, Canada 1 to 9 items = $12.95 more = email for info South America 1 to 14 items = $12.95 more = email for info United Kingdom 1 to 7 items = $12.95 more = email for info Other International Locations 1 to 8 items = $18.95 more = email for info If the items in an international order are particularly heavy or large, we will notify you in advance that shipping might cost more and give you the chance to accept or cancel. International shipping charges DO NOT include any import fees, duties, or VAT charges that may be required by your country. It is the ordering party's sole resposibility to check with the ordering country's customs/ import office, or proper government agency to see if any fees may apply to your order. |
YoYoPlay.com 2266 Monitor Street | Dallas, TX 75207 Email Us |